Possible Interruption of Canada Post Services

In the event of a possible work stoppage by Canada Post, you will not receive your Enercare bill by mail. Please log in or register for My Account to ensure uninterrupted access to your paperless bill and to make payments.

  • If you have a 12-digit account number:
    • Log in or sign up for My Account using your 12-digit Enercare Account number to view your Enercare bills
    If you have a 10-digit account number:

  • If you have a 12-digit account number here are your options:
    • Sign up for pre-authorized debit/credit or make a one-time payment using My Account
    • In person at any major Canadian financial institution
    • Set up “Enercare Home Services (12 Digit Acct)” as a payee in online banking
    • Credit card by phone: 1-855-642-8607
      If you have a 10-digit account number here are your options:
    • Sign up for pre-authorized debit using our
    • In person at any major Canadian financial institution
    • Set up “Enercare Home Services” as a payee in online banking
    • Credit card by phone: 1-888-393-0367

  • If you have a 12-digit account number:
    • Sign up for My Account and set up pre-authorized credit payments.
    • If you don’t have a My Account login you can call us at 1-855-642-8607 to enroll by phone.
    If you have a 10-digit account number
    • Customers with a 10-digit account number are currently unable to enrol in pre-authorized credit payments. You can call us at 1-888-393-0367 to make a one-time credit card payment or visit our Enercare Billing Portal if you would like to enrol for pre-authorized debit.

  • If you have a 12-digit account number on the top of your bill:
    • Please sign up for My Account and set up pre-authorized debit.
    If you have a 10-digit account number on the top of your bill: 

  • Due to the possible work stoppage by Canada Post, any pre-authorized payment form sent by mail may experience delays in receipt and processing.

    This process normally takes 1-2 billing cycles to be completed. Your pre-authorized payments will be active when you see the ***Pre-Authorized Payment Notice*** listed on your bill. Once active, your account balance will be withdrawn from your bank account or charged to your credit card, as applicable, on the due date listed on your bill. Please continue to make your monthly payments in the meantime.

  • Due to the possible work stoppage by Canada Post, cheque payments sent by mail may experience delays in receipt and processing, potentially resulting in late fee charges.

    To ensure your payments are received on time and to avoid late fee charges, See “How can I pay my bill FAQ” on other payment options.

    If you are unable to make a payment by the due date, please call us a 1-855-642-8607 and choose Billing to notify us.