Interruption of Canada Post Services

If you have a 12-digit account number:

• Log in or sign up for My Account using your 12-digit Enercare Account number to view your Enercare bills.
• Or call us at 1-800-266-3939 and select option 2 for billing and payments and then press 1 for pay a bill.  You will then be able to hear your balance.

If you have a 10-digit account number:

• Log into our Enercare Billing Portal to view up to 24 months of Enercare bills.

If you have a 12-digit account number:

• Log in or sign up for My Account using your 12-digit Enercare Account number to view your Enercare bills

If you have a 10-digit account number:

• Log into our Enercare Billing Portal to view up to 24 months of Enercare bills

If you have a 12-digit account number here are your options:

• Sign up for pre-authorized debit/credit or make a one-time payment using My Account
• In person at any major Canadian financial institution
• Set up “Enercare Home Services (12 Digit Acct)” as a payee in online banking
• Credit card by phone: 1-855-642-8607

  If you have a 10-digit account number here are your options:

• Sign up for pre-authorized debit using our
• In person at any major Canadian financial institution
• Set up “Enercare Home Services” as a payee in online banking
• Credit card by phone: 1-888-393-0367

If you have a 12-digit account number:

• Sign up for My Account and set up pre-authorized credit payments.
• If you don’t have a My Account login you can call us at 1-855-642-8607 to enroll by phone.

If you have a 10-digit account number

• Customers with a 10-digit account number are currently unable to enrol in pre-authorized credit payments. You can call us at 1-888-393-0367 to make a one-time credit card payment or visit our Enercare Billing Portal if you would like to enrol for pre-authorized debit.

If you have a 12-digit account number on the top of your bill:

• Please sign up for My Account and set up pre-authorized debit.

If you have a 10-digit account number on the top of your bill: 

• Please sign up for an Enercare Billing Portal account and set up pre-authorized debit.

Due to the possible work stoppage by Canada Post, any pre-authorized payment form sent by mail may experience delays in receipt and processing.

This process normally takes 1-2 billing cycles to be completed. Your pre-authorized payments will be active when you see the ***Pre-Authorized Payment Notice*** listed on your bill. Once active, your account balance will be withdrawn from your bank account or charged to your credit card, as applicable, on the due date listed on your bill. Please continue to make your monthly payments in the meantime.

Due to the work stoppage by Canada Post, cheque payments sent by mail may experience delays in receipt and processing.  For customers receiving their bill via mail, late fees will be waived.

To ensure your payments are received on time, see “How can I pay my bill?” above to learn about our other payment options.

If you are unable to make a payment by the due date, please call us a 1-855-642-8607 and choose Billing to notify us.

All Enercare bills will be mailed once the Canada Post work stoppage has ended. This means you may receive recent and previous bills around the same time. Please make sure to note the invoice date at the top of the bill to determine which is the most recent.

If you do not wish to enroll in paperless billing, you can still sign up for My Account to view your bills online. Alternatively, if you do not have access to My Account, please click here to submit a request to have a copy of your bill(s) emailed to you.