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My Account

Manage your home services all in one convenient place:

 

  • Set up pre-authorized credit or debit payments
  • Opt in to paperless billing
  • View and pay your Enercare bills
  • Book, reschedule or cancel your appointments
  • Let us know if you’re moving

Customers with 10 digit account numbers: Log in via the Enercare Billing Portal to view your bill and manage your billing preferences.

Go to My Account

Why Use My Account?

Easily Manage Your Account

  • Set up pre-authorized credit or debit payments
  • Opt into paperless billing to save a paper bill fee of $1.50
  • View bill and payment history
  • Pay your bills
Time saved

Save Time

  • Book, reschedule or cancel service and maintenance appointments*
  • View information about your Enercare products/services*

*Please note My Account shows select rental products/services. Products and/or services not listed are not available for appointment bookings via My Account. See the Supported Products table for details.

Available 24/7

  • Sign in anytime and anywhere
  • Self-serve on your own terms

FAQs

    1. Go to My Account.
    2. On the My Account login page, select “Register now”.
    3. If you have a 12-digit Enercare Account number, select “Use your Enercare account number” to fill in details for registration.
    4. If you have a 10-digit account number, select “Use your customer details you have on file” to validate your information for registration.
    5. Click “Submit”.
    6. You’ll receive an email from [email protected]. Click the “Complete My Registration” button to verify your account.
    7. You’ll be prompted to set up a password and agree to the Terms and Conditions to complete registration.

  • If you encounter the error message “Unable to find your account” after submitting it means the information entered may not match the information we have on file. Please enter your account details exactly as they appear on the communications you’ve received from us. If you’re still having issues, please call 1-855-642-8607 and an agent will be able to help.

  • Verification emails may take up to 5 minutes to arrive in your inbox. Please check your spam, junk or other folders, as the email from [email protected] might have been directed there. If you suspect you might have entered the wrong email, please attempt to re-register. If you’re still having issues, please call 1-855-642-8607 and an agent will be able to help.

  • There are several reasons why this might happen.
    • Only certain products and services are displayed in My Account. Please refer to My Account Supported Products for details.
    • The equipment in your home may not have coverage or it might not be from Enercare.
    A quick call to 1-855-642-8607 can sort these details. We’re here to help.

    1. To reset your password, visit “My Account” and select “Forgot your password?”.
    2. You will land on “User details” page.
    3. Input the email address you used as your My Account username and click “Send Verification Code”. An email from [email protected] will be sent to your inbox.
    4. Once you receive the email, follow the prompts in the email to reset your password.
    If you’re still having issues, please call 1-855-642-8607 and an agent will be happy to help.

  • If you have a 12-digit Enercare account number:
    1. Log in to My Account.
    2. Click the Billing icon in the top menu bar. You’ll be directed to the Billing overview page.
    3. Select Manage Billing Preferences from the left side menu.
    4. Opt in to paperless billing by toggling the switch to ON
    Help reduce waste with convenient paperless billing. Get a bill notification emailed to your inbox each month. Plus, save the paper billing fee of $1.50.

    If you have a 10-digit Enercare account number: Log in to Enercare Billing Portal to opt into paperless billing.

  • If you have a 12-digit Enercare account number:
    1. Log in to My Account.
    2. Click the Billing icon in the top menu bar. You’ll be directed to the Billing overview page.
    3. Select Pre-authorized payments from left side menu or click on the “Set up” button under “Sign up for Pre-authorized payments”.
    4. Follow the prompts to add your payment details, such as credit card information or bank account details and agree to the Terms and Conditions.
    5. After adding your payment method, click the Submit button to finish your enrollment.
    If you have a 10-digit Enercare account number: Log in to the Enercare Billing Portal to set up pre-authorized debit payments.

    1. Log in to My Account.
    2. Click the Billing icon in the top menu bar. You’ll be directed to the Billing overview page.
    3. Select “Make a payment” from left side menu or click the “Pay now” button under “Total amount due”.
    4. Follow the prompts to add your credit card payment details. Please note that only VISA or MASTERCARD is accepted, and prepaid credit cards cannot be used.
    5. After adding your payment details, click “Submit” button to finish transaction.

  • If you have a 12-digit Enercare account number:
    1. Log in to My Account.
    2. Click the Billing icon in the top menu bar. You’ll be directed to the Billing overview page.
    3. Your balance will be displayed under the “Total account due” section.
    Note: If you haven’t set up My Account, please refer to “How do I sign up for My Account?” to register. If you have a 10-digit Enercare account number: Log in to the Enercare Billing Portal to set up pre-authorized debit payments.    

  • If you have a 12-digit Enercare account number:
    1. Log into My Account.
    2. Click the Billing icon in the top menu bar. You’ll be directed to the Billing overview page.
    3. Select “Bills” under “Billing history” section on the left side menu.
    4. Click “View bill”.
    5. You can view your bill directly on the page or click on the “Download a copy” button to download a copy of your bill.
    Note: If you haven’t set up My Account, please refer to “How do I sign up for My Account?” to register. If you have a 10-digit Enercare account number: Log in to the Enercare Billing Portal to set up pre-authorized debit payments.