As part of the migration to direct billing:

• • Emails: You will receive e-mails from Enercare [email protected]
  • Text messages/SMS: You will receive messages from shortcode 247365
  • My Account: When you go to My Account (myaccount.enercare.ca) via a link from our e-mail communications or QR code in our letter mail, this will direct you to our portal which will show as this URL: https://cxselfserveprd.b2clogin.com/
  • Getting in touch: To help serve you better, we have a few ways to get in touch. Phone numbers listed in our communications are 1-855-832-9206, 1-855-836-6602 and 1-855-642-8607.

You can also check out our Protect Yourself page for tips to help keep yourself and your information safe, including how to verify if the communication you receive is legitimate.

Please add Enercare to your safe senders list. Emails from Enercare come from @enercare.ca, @info.enercare.ca, @billing.enercare.ca, @prepaiddigitalsolutions.com or @contractor-email.com addresses.

Prior to 2024, your Enercare services were billed through Enbridge Gas, and would appear on your Enbridge Gas bill under the “Charges from Other Companies” section. From May to October 2024, Enercare began billing our customers directly. Now, Enercare customers receive a monthly bill from us instead of Enbridge Gas for your Enercare charges. This means your charges will be payable directly to Enercare through our standard payment options.

Past charges that have been billed through Enbridge Gas will remain payable to Enbridge Gas, and any collection activity should be handled with them. After your account’s billing change takes effect, new monthly charges for your Enercare services will be billed through, and payable to, Enercare.

In this case, it’s best to call us at 1-866-836-9854. Our dedicated billing transition team is available Monday through Friday, 8AM to 8PM.

If you have a 12-digit account number:

Log into or sign up for My Account using your 12-digit Enercare Account number and the postal code of your property.

If you have a 10-digit account number:

Log into our Enercare Billing Portal to view your bill and manage your billing preferences.

Log in to My Account. Then click the Billing icon in the top menu bar. You’ll be directed to the Billing overview page. From there, select Manage Billing Preferences. Then opt in for paperless billing by simply clicking the button to the right. Help reduce waste with convenient paperless billing. Get bills emailed to your inbox each month. Plus, save on a paper invoice fee of $1.25.

Log in to My Account. Then click the Billing icon in the top menu bar. You’ll be directed to the Billing overview page. From there, select Pre-authorized payments. Follow the prompts to add your payment details, such as credit card information or bank account details. After adding your payment method, simply click the button to the right to opt in.

There are 4 ways to pay your bill.

1. You can pay your bill or set up pre-authorized payments at myaccount.enercare.ca.
2. Set up Enercare Home Services as a payee online using your 12-digit account number
3. Credit card by phone: 1-855-642-8607
4. Mail a cheque to Enercare Home Services, C/O T46600 P.O. Box 4660, STN, A, Toronto

All customers have been moved to direct billing with Enercare, including commercial customers.

Prior to 2024, your Enercare services were billed through Enbridge Gas, and would appear on your Enbridge Gas bill under the “Charges from Other Companies” section. From May to October 2024, Enercare began billing our customers directly. Now, Enercare customers receive a monthly bill from us instead of Enbridge Gas for your Enercare charges. This means your charges will be payable directly to Enercare through our standard payment options.

All customers have been moved to direct billing with Enercare, including property management account holders and residents.

Prior to 2024, your Enercare services were billed through Enbridge Gas, and would appear on your Enbridge Gas bill under the “Charges from Other Companies” section. From May to October 2024, Enercare began billing our customers directly. Now, Enercare customers receive a monthly bill from us instead of Enbridge Gas for your Enercare charges. This means your charges will be payable directly to Enercare through our standard payment options.