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My Account

Using your 12 digit account number, register for My Account to manage your services, update your billing preferences and schedule service appointments online.

 

  • View and pay your Enercare bill
  • Book, reschedule or cancel your appointments
  • Let us know if you’re moving

Customers with 10 digit account numbers: Log into our Enercare Billing Portal to view your bill and manage your billing preferences.

Go to My Account

Why Use My Account?

Time saved

Save Time

  • Book, reschedule or cancel service and maintenance appointments
  • View information about your Enercare products, including your Protection Plan details, renewal date and monthly price

Available 24/7

  • Sign in anytime and anywhere
  • Self-serve on your own terms

Easily Manage Your Account

  • View and pay your bills
  • Update your account information

FAQs

  • If you have a 12-digit account number:

    Log into or sign up for My Account using your 12-digit Enercare Account number and the postal code of your property.

    If you have a 10-digit account number:

    Log into our Enercare Billing Portal to view your bill and manage your billing preferences.

  • Log in to My Account. Then click the Billing icon in the top menu bar. You’ll be directed to the Billing overview page. From there, select Manage Billing Preferences. Then opt in for paperless billing by simply clicking the button to the right. Help reduce waste with convenient paperless billing. Get bills emailed to your inbox each month. Plus, save on a paper invoice fee of $1.25.

  • Log in to My Account. Then click the Billing icon in the top menu bar. You’ll be directed to the Billing overview page. From there, select Pre-authorized payments. Follow the prompts to add your payment details, such as credit card information or bank account details. After adding your payment method, simply click the button to the right to opt in.

  • There are 4 ways to pay your bill.
    1. You can pay your bill or set up pre-authorized payments at myaccount.enercare.ca.
    2. Set up Enercare Home Services (12 Digit Acct) as a payee in online banking.
    3. Credit card by phone: 1-855-642-8607
    4. Mail a cheque to Enercare Home Services, C/O T46600 P.O. Box 4660, STN, A, Toronto

  • This occurs when the information entered does not match our internal system information. Please enter your account details exactly as they appear on the communications you’ve received from us. If you’re still having issues, please call our call center at 1-855-642-8607 and an agent will be able to help.

  • Automated emails can take up to 30 minutes to arrive in your inbox. Please check your spam or junk folder. If you’re still having issues, please call 1-855-642-8607 and an agent will verify that the correct email address is on file.

  • There are several reasons why this might happen. The equipment in your home may not have coverage or it might not be from Enercare, or your protection plan may be ready for renewal. A quick call to 1-855-642-8607 can sort these details, we’re here to help.

  • ​​​​​​If you forgot your password or are locked out, press the ‘forgot password’ button to reset the password.